Sample support issues that we can expertly resolve include:
Double Authorizations: Have you ever had a highly irate customer because your company accidentally authorized their card twice? Having a personal Relationship Manager who knows your account can make a big difference when this happens. In some cases we have been able to remove authorizations in as little as five minutes after hanging up the phone with the merchant.
Deployment: You decide to make the switch and the big day comes for the cutover. Of course you would you like everything to work correctly right from the beginning. We have all heard the horror stories. Work with a Chase Paymentech Strategic Partner whose #1 priority is to ensure that your deployment day is simple, smooth and error free.
Statements: Just because you signed up for the lowest rate does not mean you will get the lowest rate. It is extremely important that whomever you deal with commits to saving you money not just when you switch, but 1,2 and 5 years down the road. This means providing statements that are easy to read and understand so there is never any confusion as to the rate you are paying. This means having a Relationship Manager who cares about your needs and proactively calls to review your account on an annual basis.
Chargebacks: Would you like an interactive chargeback and retrieval module that allows you to view and immediately respond to Visa, MasterCard inquiries over the internet? Would you like to scan and upload your supporting sales documentation when responding to exception items? Would you like to eliminate paper and time spent waiting for faxes to arrive? Would you like an email chargeback notification directly to your cellphone, pager or regular email account?
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